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Factory Reconditioned What are "Factory-Reconditioned" products? Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as reconditioned or refurbished to be resold. Open Box As the name implies, this refers to a product that someone bought but merely "opened the box", and does not show any signs of wear and tear; or Customer Returns This refers to products that the customer opened and may have briefly used, and as a result, the product may show a small amount of wear and tear. How are products reconditioned? Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition. How do I identify Factory-Reconditioned products? We note these products on our site with an icon and the words Factory-Reconditioned. When you see the Factory-Reconditioned icon, you know you're in for a great deal on a fantastic product! Refurbished or Factory-Serviced, what's the difference? You've looked around and perhaps seen the terms Refurbished or Factory-serviced. Various retailers use slightly different terminology. Any item listed on our site as Refurbished or Factory-serviced meets the same factory-reconditioned standards listed above. Will "Factory-Reconditioned" products come in different packaging? By law, product packaging must state if an item is factory-reconditioned. Packaging and terminology differs slightly with each retailer. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories. What makes a "Factory-Reconditioned" item such an excellent purchase? Factory-reconditioned products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low (2-percent) cost of return. The price you pay for a reconditioned item is much lower than at retail. The manufactures warranty still applies on many of these items also. Legal Note Because we source some goods through wholesalers and retailers, not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Note: all items are limited to availability and sold on first come first serve basis.

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Last Updated: 5 Jan 2007 19:33:47 PST home  |  about  |  terms  |  contact
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